Hire Questions
Q: What is the minimum hire period?
A: Our rates are based on 1 day hire. Please enquire for longer hire periods.
Q: What is your cancellation policy?
A: Bookings are refundable with 7 days notice of delivery/booking date. Deposit payment of 50% is payable on booking Final payment is payable 7 days prior to delivery date. Full details can be found on our terms and conditions page.
Q: What happens if the furniture is damaged during the hire period?
A: Any damages on site will be recorded by our collection/events team. Your signature will be required for acceptance. Our processing team will be in touch should any charges apply.
Deliveries
Q: What are your delivery times?
A: We deliver and collect – our standard delivery times are 8AM – 12.30PM.
Q: Do you provide a furniture set up/installation service?
A: Yes! Get in touch for more details.
A: Where do you deliver?
Central London. Properties inside the M25 motorway.
Outside of these zones, services may be available by agreement. Longer lead times and delivery charges may be applicable. These will be advised on enquiry.
Payments, Ordering and Refunds
Q: Do you have minimum order value?
A: Our minimum order spend is £350.00.
Q: What are your payment options?
A: We accept payments by BACS, debit card, cheque and credit card.
Q: Do you charge a damage waiver?
A: Yes. We charge a non-refundable slight damage waiver of 3% on all orders. This covers general cleaning, wear and tear.
Q: Do I have to pay a deposit?
A: Yes, a deposit (50%) must be made in order to secure your furniture order and full payment must be cleared 7 days before your delivery date.
Q: What is your refund policy?
A: If we have agreed to refund you for any reason, the agreed refund will be paid to you within 14 days.
